PRIVACY POLICY

Locksmith Security (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request service, submit a form, call us, text us, email us, or interact with our online advertisements.

By using our website or submitting your information to Locksmith Security, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name
• Phone number
• Email address
• Service address or property location
• Vehicle information when requesting automotive locksmith services
• Business name when requesting commercial locksmith services
• Details about your lock, key, access control, CCTV, or security-related service request
• Photos, videos, or files you choose to submit for service evaluation
• Communication preferences
• Any other information you provide through forms, calls, texts, emails, or online messages

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or search engine
• General location data
• Cookies, tracking pixels, and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Respond to service requests
• Schedule locksmith, security camera, CCTV, access control, residential, commercial, and automotive locksmith services
• Provide estimates, quotes, and appointment confirmations
• Communicate with you by phone, email, or text message
• Send service updates, reminders, and follow-up messages
• Improve our website, advertising, and customer experience
• Track website performance and advertising effectiveness
• Prevent fraud, spam, or unauthorized use of our website
• Maintain business records
• Comply with legal, regulatory, and safety obligations

We do not sell your personal information.

3. Phone Calls, Text Messages, and Email Communications

When you provide your phone number or email address to Locksmith Security, you authorize us to contact you regarding your service request, appointment, estimate, or related customer service matters.

If you choose to opt in to receive marketing communications, we may send promotional emails or text messages about our services, special offers, or company updates. Consent to receive marketing messages is not required to purchase services.

Message and data rates may apply for SMS communications. Message frequency may vary.

You may opt out of marketing text messages at any time by replying STOP. You may also reply HELP for assistance. For email marketing, you may unsubscribe using the unsubscribe link included in our marketing emails or by contacting us directly.

We honor opt-out requests as required by applicable law. Please note that even if you opt out of marketing messages, we may still contact you for transactional or service-related purposes, such as appointment confirmations, service updates, billing questions, or emergency service communications.

4. Online Forms and Service Requests

Our website may include forms that allow visitors to request quotes, schedule service, ask questions, or request emergency locksmith assistance.

When you submit a form, we collect the information you provide so we can respond to your request. Form submissions may be stored in our customer management systems, email systems, advertising platforms, or other business tools used to manage leads and customer communication.

Please do not submit confidential or highly sensitive information through website forms unless necessary for the service request.

5. Cookies, Tracking Technologies, and Analytics

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our marketing.

These technologies may help us:

• Measure website traffic
• Understand which pages users visit
• Track form submissions and calls from advertisements
• Improve website performance
• Show relevant ads to users who have previously visited our website
• Evaluate the effectiveness of Google, Meta, and other advertising campaigns

You may be able to disable cookies through your browser settings. However, disabling cookies may affect how certain parts of the website function.

6. Advertising and Remarketing

We may use online advertising platforms, including search engines, social media platforms, and display advertising networks, to promote our locksmith and security services.

These platforms may use cookies, pixels, or similar technologies to show you relevant ads based on your interactions with our website or advertisements.

We do not use advertising technologies to make prohibited claims, misrepresent our services, or advertise in a way that violates applicable platform policies. Our ads are intended to truthfully represent our residential locksmith, commercial locksmith, automotive locksmith, CCTV, access control, and security camera installation services.

7. Security Camera, CCTV, and Access Control Service Information

If you contact us regarding security camera installation, CCTV, or access control services, we may collect information about your property, security needs, existing systems, equipment, access points, or installation requirements.

We do not access, view, download, store, or share your security camera footage unless you specifically authorize us to do so for service, installation, troubleshooting, or support purposes.

Customers are responsible for ensuring that their use of cameras, recording systems, access control systems, and related equipment complies with applicable laws, privacy rules, workplace policies, lease agreements, homeowners association rules, and any other relevant regulations.

8. How We Share Information

We may share personal information only when necessary to operate our business and provide services. This may include sharing information with:

• Employees, technicians, contractors, or service providers assisting with your request
• Customer communication and scheduling platforms
• Payment processors
• Website hosting and analytics providers
• Advertising and marketing platforms
• Fraud prevention or security providers
• Legal, regulatory, or law enforcement authorities when required by law

We do not sell your personal information to third parties.

9. Data Storage and Protection

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, online system, email platform, text messaging system, or digital storage method is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. How Long We Keep Information

We may retain your information for as long as necessary to:

• Respond to your inquiry
• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Improve customer service
• Support advertising and reporting needs

When personal information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and applicable law.

11. Your Privacy Choices and Rights

We may retain your information for as long as necessary to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing communications
• Withdraw consent where consent is the basis for communication
• Request information about how your data is used
• Limit certain types of data processing where applicable

To make a privacy request, please contact us using the information listed below.

We may need to verify your identity before fulfilling certain requests.

12. Email Marketing Compliance

If we send marketing emails, we aim to comply with applicable email marketing laws by:

• Using accurate sender information
• Avoiding deceptive subject lines
• Clearly identifying promotional content when required
• Including a way to unsubscribe
• Honoring unsubscribe requests
• Including valid business contact information where required

13. Text Message Marketing Compliance

If we send marketing text messages, we aim to follow applicable SMS and telecommunications requirements by:

• Obtaining appropriate consent before sending marketing texts
• Clearly identifying Locksmith Security as the sender
• Providing opt-out instructions
• Honoring STOP requests
• Avoiding misleading or deceptive messaging
• Sending messages only for legitimate business and marketing purposes

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment processors, map services, social media pages, or advertising platforms.

We are not responsible for the privacy practices, content, policies, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

16. Service Areas

Locksmith Security provides locksmith and security-related services in select service areas, which may include Cape Coral, Fort Myers, Naples, Bonita Springs, Lehigh Acres, Miami, Broward, and surrounding areas.

Submitting a form does not guarantee service availability in every location. We may contact you to confirm whether service is available in your area.

17. Emergency Service Disclaimer

If you request emergency locksmith service, we may use your contact information and location details to respond as quickly as possible.

For immediate assistance or emergency service, please call 239-839-5839.

Website form submissions may not be reviewed instantly and should not be used as the only method of communication for urgent emergencies.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us:

20. Informational Disclaimer

This Privacy Policy is provided for general informational purposes and is not legal advice. Privacy laws and marketing compliance requirements may vary based on your business practices, location, advertising activity, customer base, and the way information is collected and used. Locksmith Security should consult with a qualified attorney to confirm that this policy meets all applicable legal requirements.